Before you submit your request, read through our advice below.
In a maintenance emergency, such as leaking water, clogged sewer line, no heat or property damage, CALL US directly: (253) 200-1315, select OPTION 1 PRIOR to submitting your written request.
For emergency situations when you need immediate assistance from first responders, call 911. Please do your best to control any further damage until someone arrives (turn off water connections if water is leaking, stop flushing toilets if lines are backing up, etc)
DO NOT report NO HEAT OR LEAKS via Property Meld without calling the emergency line first.
Facing a plumbing clog? Fortunately, you can normally take care of these on your own with the right tools:
Clogged Sinks and Showers
If your sink or shower drain isn't clearing properly, many hardware stores sell drain cleaning products. These include plastic probes you can use to fish debris out of the drain. We discourage the use of liquid drain cleaners as they can be corrosive and hazardous. You can also try to use a plunger to create a vacuum and force air through the pipe.
Most toilet clogs will pass through the system if you use a plunger. Be careful not to flush your toilet if the basin in full to the brim, as this may cause flooding.
Can't resolve the issue on your own? Make a repair request.
Contact your utility provider before making a repair request.
Your electrical company should be able to help you troubleshoot what is causing the issue in your property. For example, there may be a billing problem or your neighborhood may be experiencing widespread outages.
No heat or air conditioning? Check the settings on your central thermostat before requesting HVAC assistance. If you don't immediately notice any problems, cycle the system on and off to reset the defaults.
If the issue persists, get in touch with us.
The hot water heater in your property should supply a constant supply of water for your rental home. If you don't have hot water (or the quantity is insufficient), check the settings on your tank and verify that the unit is not in vacation mode.
If your heater is powered by gas, check that the pilot light is lit.
Pests need to be addressed right away at the onset of a possible issue.
Tenants are responsible for pest control inside the residence. If an area can be repaired to prevent pests from entering the residence, the owner is responsible for the cost to prevent access within reason.
We have reasonably priced and qualified contractors who will assist you with pest control if you are unable to reasonably perform pest control yourself.
Here are some suggestions if you wish to try performing pest control measures prior to contacting a professional. Be careful not to wait so long to get professional help that an infestation builds and causes further property damage.
If you wish to report a problem and have assistance from Clockwise Property Management after reading below, please CLICK HERE to submit a maintenance request.
Terro is a product recommended to us by a few pest control specialists to try to control small ants. Carpenter ants need to be eradicated by a pest control professional and will be covered by the property owner.
Various types of traps are available. Please follow all instructions to safely control and dispose of rodents.